1. B2B sales – All sales are final

OPINSTAR sells exclusively to businesses and commercial buyers. The 14-day EU/EEA right of withdrawal for consumers does not apply. All sales are final in principle.

2. Software subscriptions – Cancellation

You can cancel your subscription at any time via the customer portal or by email to support@opinstar.com for the next billing period. Access remains active until the end of the paid period. Already paid periods, setup or onboarding fees are not refunded on a pro-rata basis.

3. Hardware – Returns and refunds

Returns and refunds for delivered hardware are limited to: (a) defect on delivery / dead on arrival within 10 days of receipt, (b) delivery errors (wrong item or quantity) and (c) warranty claims under Section 7 of the Terms. Please report the case in writing to support@opinstar.com with photos and order number.

4. Process and processing time

Once an eligible refund request is confirmed, the refund is issued within 14 days to the original payment method. Return shipping costs outside the cases above are borne by the customer.

5. Contact

Questions about refunds or cancellations? Email support@opinstar.com – we usually reply within one business day.